1. General Information
Q: What types of rental units do you offer?
A: We provide a wide range of rental options in Gatineau and Ottawa, including apartments, condos, townhouses, and premium rental properties.
Q: Which neighborhoods do you cover?
A: Our properties are located in key areas across Gatineau and Ottawa, close to essential services, downtown, and major transit routes.
2. Renting Process
Q: How can I book a tour?
A: You can schedule a tour directly on our website or contact us by phone or email.
Q: What documents do I need to apply for a rental?
A: Typically, proof of income, references, and valid ID are required.
Q: How long does the approval process take?
A: On average, applications are reviewed within 2–5 business days, depending on the completeness of your file.
3. Payments and Lease
Q: What payment methods do you accept?
A: We accept bank transfers, checks, and automated payments through our tenant portal.
Q: What is the minimum lease term?
A: The minimum lease term is 12 months, unless otherwise specified for certain properties.
Q: Is a security deposit required?
A: Yes, a security deposit equivalent to one month’s rent is usually required.
4. Living in the Building
Q: Are pets allowed?
A: This depends on the property. Pet policies vary by building.
Q: What amenities are included?
A: Depending on the building, amenities may include parking, fitness centers, swimming pools, and concierge services.
Q: How do I report a maintenance issue?
A: Maintenance requests can be submitted through the tenant portal or by contacting our management team directly.
5. Lease Termination and Renewal
Q: Can I end my lease early?
A: Early termination is possible under certain conditions outlined in your lease and in accordance with provincial regulations.
Q: How does the lease renewal process work?
A: You will be contacted 3 months before your lease ends to confirm your renewal options.
6. Contact and Support
Q: How can I reach customer service?
A: You can reach us by phone, email, or by using the contact form on our website.